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Frequently Asked Questions

Where are you located?

You’ll find our facility at 2012 Kingswood Dr. in Medford, OR 97501.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, and American Express. We also accept personal checks, money orders, and cashier’s checks, and ACH. You will also have the ability to pay your bill online. See our office for details.

Do you offer or require insurance for the items I will be storing?

We do  offer and require that you have insurance for your goods, we strongly recommend insuring your belongings as they are your sole responsibility. Please note that most homeowner’s or renter’s insurance policies will cover items while in storage. Check with your insurance agent for more information.

When can I access my unit?

Our gates are open from 7am to 7pm, seven days a week, for your convenience. If you have any questions, please call our office.

What are your office hours?

Our office is open from 9am to 6pm, every day of the week. During this time, one of our helpful staff members will be available to assist you. Feel free to call us at (541) 779-1234 or stop by to speak with our storage professionals.

What does onsite management mean?

Onsite management is a term that is used when a company’s manager lives on the property. Our manager has an apartment at the facility, which provides an additional layer of customer service as well as security.

How do I know which storage unit size I need?

For first time renters, this is a common and important question. You could measure the items you plan to store and do the math on your own. Instead, we provide a helpful storage calculator right here on our website! Use its easy-to-understand interface to make sense of our unit sizes and be sure to contact us if you’d like further assistance.

Will I have access to electricity in my unit?

No. For the safety of our tenants, their belongings, and our property, none of our units have power.

Why would I need a climate controlled storage unit?

If you’re planning on storing items that can easily be affected by the climate or temperature, you would be better off storing your belongings in a climate controlled storage unit. Items such as books, candles, antiques, furniture, pictures, medical supplies, wine, and electronics are ideal for this type of rental. Please note that a climate controlled unit does not guarantee prevention of climate-related damage, but it does help in the preservation of your stored items.

At what temperature will my climate controlled rental be maintained?

We keep a consistent temperature between 65 and 74 degrees – roughly room temperature.

I didn’t receive a bill and now my rent is late. Do you mail my bill to me?

We do not send out statements or bills unless special circumstances apply. It is your responsibility to remember that your rent is due on the 1st of each month. For your convenience, we offer automatic credit card payments. Come in, sign a form, and let us process your payment on the 1st of each month. This feature is a great time saver for tenants. It also ensures that you won’t fall into a delinquent status.

Note: If you are on autopay and you have an email address on file, our computer system will automatically send out invoices (via email), ten days before the payment is due.

I plan on moving out of my unit. What should I do?

We require a written 10-day vacate notice, at least ten days before the unit is moved-out. Come into our office to fill out a 10-day vacate notice in person. Upon vacating, return to the office and we will then inspect the unit. If the unit has been properly vacated and swept out, we will be able to move you (or your business) out of our system and discontinue the rental agreement.

I lost the keys to the lock you sold me. Can you open my unit for me?

In order to provide the best level of security possible, we do not have spare keys to anyone’s lock. If you lose your copy, please contact a locksmith. We can also cut your lock for a smaller fee, for your convenience!

Why does my gate code not work?

If your gate code doesn’t work, it means that we have not received your rent. Payments are due on the 1st of each month, and by the 10th of the month we deactivate gate codes for tenants who have not paid their rent yet.

Note: If this describes you, please contact our team immediately to get up to date on your bill!

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