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Frequently Asked Questions

Where are you located?

You’ll find our facility at 2012 Kingswood Dr in Medford, OR 97501.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, and American Express. We also accept cash, personal checks, money orders, and cashier’s checks. You also have the ability to pay your bill online. See our office for details.

Do you offer or require insurance for the items I will be storing?

We do not offer or require that you have insurance for your goods, but we strongly recommend insuring your belongings as they are your sole responsibility. Please note that most homeowner’s or renter’s insurance policies will cover items while in storage. Check with your insurance agent for more information.

When can I access my unit?

Our gates are open from 7 a.m. to 7 p.m. seven days a week for your convenience. If you have any questions, please call our team.

What are your office hours?

Our office is open from 9 a.m. to 6 p.m. every day of the week. During this time, one of our helpful staff members will be available to assist you. Feel free to call us at (541) 779-1234 or stop by to speak with our storage professionals.

What does onsite management mean?

Onsite management is a term that is used when a company’s manager lives on the property. Our manager has an apartment at the facility, which provides an additional layer of customer service as well as security.

How do I know which storage unit size I need?

For first time renters, this is a common and important question. You could measure the items you plan to store and do the math on your own. Instead, we provide a helpful storage calculator right here on our website! Use its easy-to-understand interface to make sense of our unit sizes and be sure to contact us if you’d like further assistance.

Will I have access to electricity in my unit?

No. For the safety of our tenants, their belongings, and our property, none of our units have power.

Why would I need a climate-controlled unit?

If you’re planning on storing items that can be affected by the climate or temperature, you would be better storing in a climate-controlled unit. Items such as books, candles, antique furniture, pictures, food, medical supplies, wine, and electronics are ideal for this type of rental. Please note that a climate-controlled unit does not guarantee prevention of climate-related damage, but it does help in the preservation of your stored items.

What temperature will my climate-controlled rental be?

We keep a consistent temperature between 68 and 74 degrees – so roughly room temperature.

I didn’t receive a bill and now my rent is late. Do you mail my bill to me?

We do not send out statements or bills unless special circumstances apply. It is your responsibility to remember that your rent is due on the 1st of each month. For your convenience, we offer automatic credit card payments. Come in, sign a form, and let us process your payment on the 1st of each month. This feature is a great time saver for tenants. It also ensures that you won’t fall into delinquent status.

I moved out of my unit. Can I get a refund?

We require a written 10-day notice before move-out. Upon vacating, come into the office and we will then inspect the unit. If the unit is clean you will get back the deposit you put down on move-in day.

I lost the keys to the lock you sold me. Can you open my unit for me?

In order to provide the best level of security possible, we do not have spare keys to anyone’s lock. If you lose your copy, please contact a locksmith. We can also cut your lock for a small fee if you prefer.

Why doesn’t my gate code work?

If your gate code doesn’t work, it means that we have not received your rent. Payments are due on the 1st of each month, and by the 10th of the month we deactivate codes for tenants who haven’t paid rent. If this describes you, please contact our team immediately to get up to date on your bill.